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	SUPPORT

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Product Matrix

Express Service Center

Sentinel Support

Welcome to the Express Service Center. This area has been created to help bring a resolution to your technical problem in the quickest way possible.

For a resolution to your technical problem, please take the following steps:

Step 1 - Driver Update

Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.

Can't wait for the FTP server downloads? You can find each of these files in the knowledge base. Just enter the knowledge base and do a search for the respective ID# in the first field.

Sentinel System Driver - 32 bit MSI installer (MSI = Micrsoft Installer Standard) (4.9MB) v5.41.1 For Windows 95/98/ME/NT/2000/XP Also available in the knowledgebase - ID#3019	Click to Download
Sentinel System Driver - 32 bit client server installer (non MSI installer) (218k) v5.41.1 For Windows 95/98/ME/NT/2000/XP Also available in the knowledge base - ID#3017	Click to Download
Sentinel System Driver - 64-bit Install Version (977k) v5.41.1 For Windows XP 64-bit edition Also available in the knowledge base - ID#2843	Click to Download
Sentinel System Driver Combo Installer (6.93MB) v1.0.5 This installs both the Sentinel System Driver and the Sentinel SuperPro Server Software For Windows 95/98/ME/NT/2000/XP Also available in the knowledge base - ID#3060	Click to Download
Sentinel SuperPro Driver for Macintosh (333K) v1.0.0 MacOSX Also available in the knowledge base - ID#3202	Click to Download
Sentinel SuperPro Driver for Linux (490K) vSUD5.50 This is the Sentinel SuperPro Driver for Linux Redhat 7.3/8.0 Also available in the knowledge base - ID#3270	Click to Download
Sentinel SuperPro Medic (1.46 MB) This utility will help diagnose problems associated with our Sentinel SuperPro hardware key. Please Note, Sentinel System Driver v5.41 is needed for this version of the Superpro Medic. Also available in the knowledge base - ID#2892	Click to Download
Sentinel Medic - client server Version This diagnostic utility is for those using Sentinel Pro, Sentinel Scribe, or Sentinel Cplus keys. Also available in the knowledge base - ID#2043	Click to Download

Step 2 - Check Compatibility

There are a small number of known incompatibility that we have with certain products.

You can find the latest compatibility information between our products and other hardware devices in by click here .

Step 3 - Troubleshooting Help

If you are still experiencing technical problems, please download the following support document . This document will help you resolve the most common problems with our hardware keys. Please note, you will also need to download the Sentinel SuperPro Medic (found above). If you are still unable to resolve your problem, you can contact our technical support group by clicking here .

Step 4 - Knowledge Base

If the troubleshooting document was not able to resolve your problem, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base .

Step 5- Email Support

Complete the following End User Tech Support Form to receive an answer if you cannot locate a solution to your problem in the Knowledge Base. An incomplete form may delay the process, so please complete as much information as you can.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that SafeNet is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

driver installation issues
minor configuration questions

We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.