Express Service Center
Welcome to the Express Service Center. This area has been created to help bring a resolution to your technical problem in the quickest way possible.
Step 1 - Driver Update
Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.
Step 2 - Check Compatibility
There are a small number of known incompatibility that we have with certain products.
Step 3 - Troubleshooting Help
If you are still experiencing technical problems, please download the following support document . This document will help you resolve the most common problems with our hardware keys. Please note, you will also need to download the Sentinel SuperPro Medic (found above). If you are still unable to resolve your problem, you can contact our technical support group by clicking here .
Step 4 - Knowledge Base
If the troubleshooting document was not able to resolve your problem, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base .
Step 5- Email Support
Complete the following End User Tech Support Form to receive an answer if you cannot locate a solution to your problem in the Knowledge Base. An incomplete form may delay the process, so please complete as much information as you can.
Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that SafeNet is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:
We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.