Other Sentinel Keys Support
For a resolution to your technical problem, please take the following steps:
Step 1 - Driver Update
Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.
Sentinel Protection Installer v7.6.1 - ( Download Driver ) ( View Readme ) For Windows 98/ME/NT/2000/XP/Server 2003 (WHQL Certified for Windows XP and Windows Server 2003)
This is the latest version of the Sentinel Driver. This replaces both the Sentinel System Driver and the "Sentinel Combo Installer". This will install both the Driver and the Sentinel SuperPro/Ultrapro Server onto your system.
This will work for the following keys: Sentinel UltraPro, Sentinel SuperPro, Sentinel Pro/Scribe/Cplus
Please note, for Sentinel Pro/Scribe/Cplus users, please choose the "Custom" option during installation to prevent the installation of the SuperPro/Ultrapro Server.
Windows Drivers:
|
|
Driver Name |
Version |
OS |
Product |
Size |
|
|
Sentinel Protection Installer |
v7.2.1 |
Windows 95/98/NT/2000/XP/ 2003server |
Sentinel UltraPro,SuperPro, Pro,Scribe,Cplus |
8 MB |
|
Macintosh Drivers:
|
|
Driver Name |
Version |
OS |
Product |
Size |
|
|
Eve3 Driver |
v2.2.0 |
MacOS9(classic), MacOSX(Carbon/Cocoa/Classic) |
Sentinel DUO/EVE3 |
62k |
|
Other Downloads:
|
|
Driver Name |
Version |
OS |
Product |
Size |
|
|
Sentinel Medic |
Legacy |
Windows 95/98/NT/2000/X |
All Sentinel Keys |
170k |
|
|
SSD Cleanup |
v1.1 |
Windows 95/98/NT/2000/XP |
Removes Sentinel System Driver |
11k |
|
Step 2- Check Compatibility
There are a small number of known incompatibility that we have with certain products.
You can find the latest compatibility information between our products and other hardware devices in by click here .
Step 3- Troubleshooting Help
If you are still experiencing technical problems, please download the following support document . This document will help you resolve the most common problems with our hardware keys. Please note, you will also need to download the Sentinel Medic (found above).
Step 4 -Knowledge Base
If the troubleshooting document was not able to resolve your problem, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base .
Step 5- Email Support
If you are still unable to resolve your problem, you can contact our technical support group by clicking here .
Please note, if you have purchased product from SafeNet, you can log into the Customer Connection Center to submit your problem directly to us.
Disclaimer
Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that Rainbow Technologies is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:
- driver installation issues
- minor configuration questions
We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.
|
